Terms & Conditions

(Operated by Ekballo Properties (PTY) Ltd, Registration No. 2021/904112/07)
Last updated: 1 December 2025

1. Introduction

Sanyati Villa Sanyati Villa (“the Villa”, “we”, “us”, “our”) is a luxury self-catering property located within the private Shona Langa Wildlife Estate in Limpopo, South Africa.
The Villa is owned and operated by Ekballo Properties (PTY) Ltd (“the Company”).

These Terms & Conditions govern all bookings, stays, payments, and use of the property and website.
By confirming a booking, guests (“you”, “the guest”) agree to these Terms.

2. Booking Channels

Bookings may be made through:

NightsBridge (direct bookings)
Approved OTAs such as Booking.com or Airbnb etc.,
Approved travel agents
Email, phone or WhatsApp enquiries

When booking through a third-party platform, their terms apply in addition to these Terms & Conditions. Please check with your booking channel.

3. Guest Information & POPIA Compliance

Guests must provide accurate information including full names, contact details, and the number of guests in the group. We process personal information in accordance with POPIA.

Our full Privacy Policy is available on our website.

4. Deposit & Payment Policy

4.1 Standard Bookings

50% Deposit required at the time of reservation.
Remaining 50% payable 30 days before arrival.
Failure to pay the balance may result in cancellation and forfeiture of the deposit.

4.2 Non-Refundable Discounted Rates

100% Payment required at time of reservation.
No refunds, cancellations, or amendments are permitted.

4.3 Flexible Rate

100% Payment required at time of reservation.
Cancellation: 100% refundable up to 14 days before arrival.
Amendments: one date change allowed up to 14 days before arrival, subject to availability.
Must be chosen at the time of booking

Long Stays (13 Nights or More

100% Payment required at time of reservation
Amendments: date change allowed up to 60 days before arrival, subject to availability (fee applies).
Flexible Rate does not apply to long stays.

5. Security Deposit / Card Hold

A refundable security deposit of R5,000 (or a credit-card pre-authorisation where applicable) is required.

Covers:

Breakages or damage
Excessive cleaning
Rule violations

Refunded within 7–14 working days after checkout subject to inspection.

6. Cancellation & Refund Policy

6.1 Standard Rate

When you book a stay on the standard rate:

If you cancel 30 or more days before your stay, you get a 50% refund.
If you cancel 15–29 days before your stay, you get a 25% refund.
Cancellations during 0–14 days before your stay are not refundable.
If you cancel 21 or more days before your stay, you get a 50% refund.
If you cancel 15–20 days before your stay, you get a 25% refund.
Cancellations during 0–14 days before your stay are not refundable.

6.2 Non-Refundable Rate

When you book on the Non-refundable rate:

No refunds, or amendments are permitted.
If you cancel, the fee will be the total price of the reservation.

6.3 Flexible Rate

When you book a stay on the flexible rate:

If you cancel 14 or more days before your stay, you get a 100% refund.
Thereafter, your stay is non-refundable
One date change is allowed up to 14 days prior to check in - subject to availability of dates & same rates.

6.4 Long Stays (13+ Nights)

When you book a long stay:

If you cancel 60 or more days before check in, you get a 50% refund
If you cancel 30–59 days before your stay, you get a 25% refund
Thereafter your stay is non-refundable
One amendment based on availability is allowed up to 60 days before arrival (fee applies).

6.5 No-Show

If you don’t show up, this is treated as a cancellation with no refund.

6.6 Early Departures

No refunds are issued for unused nights.

6.7 Refund Method & Timing

Refunds are processed to the original payment method within 7–14 working days after approval.

7. Booking Amendments

Amendments depend on availability and may incur a fee depending on the rate chosen at time of booking.
After a date change has been confirmed, the booking becomes non-refundable and no further changes can be made.
Non-refundable bookings cannot be changed.

8. Maximum Occupancy

The villa sleeps up to 8 guests (adults & children), with space for an additional 2 infants under 2 years old by arrangement (provided they sleep in cots or with their parents & do not require additional beds).

Only registered guests are permitted on the property at any time.

If the maximum occupancy is exceeded or unauthorised guests are found on the property, this will constitute a material breach of these Terms & Conditions. In such cases, Sanyati Villa reserves the right, at its discretion, to:

Require unauthorised guests to leave the property immediately; or
Terminate the booking and require all occupants to vacate the property, without refund or compensation.

Any costs, fines, penalties, or additional charges arising from such a breach — including those imposed by the Shona Langa Wildlife Estate or required to protect insurance coverage — may be deducted from the security deposit or charged to the booking guest.

9. Events, Photoshoots & Gatherings

Allowed only with prior written approval.
Additional fees apply.
A separate usage agreement may be required.
Unauthorised events may result in forfeiture of the deposit and additional charges.

10. House Rules

10.1 No Smoking

Strictly no smoking indoors. An additional cleaning/ozonation fee applies for violations.

10.2 No Pets

No pets allowed.

10.3 Fire Safety

No open flames or trash burning.
Only the designated boma and braai areas may be used in a manner that’s fit for purpose.

10.4 Estate Rules

Shona Shona Langa Wildlife Estate rules apply and are available on their website. Key rules:

No entry onto private stands or private roads (marked with white stand-number signs).
25 km/h speed limit throughout the estate
Wildlife safety and security instructions must be followed.

Violation may result in removal without refund.

10.5 Noise & Conduct

No excessively loud music or disturbances.
No parties unless approved.
Guests must behave responsibly and respect neighbours and wildlife.

Failure to comply may result in eviction without refund.

11. Check-In & Check-Out

Check-in: 15:00
Check-out: 11:00

Early arrivals or late departures are subject to availability and may incur a fee.

12. Housekeeping & Cleaning

Housekeeping available on request:

Laundry service available on request.
Stays of 3+ nights receive one complimentary clean every 4th day.
Excessive mess incurs an additional cleaning fee.
A starter pack of consumables is provided; guests replenish as needed.

13. Facilities & Use of Premises

Guests have access to all facilities including the pool, outdoor areas, entertainment spaces, kitchen and appliances.

Guests must use the premises responsibly and report any damage immediately.

14. Third-Party Services

Services such as private chefs, spa therapists, transfers, grocery delivery, game drives or any contractor booked on behalf of guests are independent providers.

The Villa is not liable for:

service quality
delays or cancellations
injuries or loss
provider availability

Guests book these services at their own risk.

15. Health, Safety & Wildlife

The Villa is within a wildlife estate. Guests stay entirely at their own risk, including risks related to:

wildlife encounters
pool, decks, stairs and wet surfaces
natural terrain
cycling, walking, or outdoor activities
weather conditions

Children must be supervised at all times.
The Villa is not liable for injury, loss, damage or theft unless caused by proven negligence.

16. Load Shedding & Utility Interruptions

Power outages, load shedding and water interruptions may occur. These are outside our control and do not qualify for refunds. Backup systems assist but cannot fully prevent interruptions.

17. Security & CCTV

One outdoor CCTV camera monitors the driveway only. It does not capture private interior spaces. Footage is used solely for safety and incident verification.

18. Breakages, Damage & Loss

Guests are responsible for any damage, breakage or loss. Where incidents are reported honestly and are not due to negligence, the Villa may apply discretion.

19. Misrepresentation of Guest Numbers

If the number of occupants exceeds the booking limit, the Villa reserves the right to refuse entry or evict the group without refund.

20. Maintenance & Technical Faults

The Villa will make reasonable efforts to repair faults (e.g., DSTV outages, appliance failures, pool issues). Temporary malfunctions do not qualify for refunds.

21. Force Majeure

The Villa is not liable for cancellations or interruptions caused by events beyond our control including:

extreme weather
natural disasters
pandemics
government restrictions
estate emergencies
infrastructure failures

Refunds or date changes are at the Villa’s discretion.

22. Fraud Prevention & ID Verification

The Villa may request identification documents or deny bookings suspected of fraud,

23. Travel Insurance

Guests are strongly encouraged to obtain comprehensive travel and medical insurance.

24. Governing Law

These Terms are governed by the laws of South Africa. Any disputes fall under South African jurisdiction.

25. Amendments to Terms

Sanyati Villa may update these Terms without prior notice. The latest version will appear on the website.

26. Contact Information

Stand U6, Shona Langa Wildlife Estate
Farm Rietgat KQ 563, Portion 198
Thabazimbi, Limpopo, South Africa
Email: info@sanyativilla.com

27. Acknowledgment

By confirming a booking, guests acknowledge that they have read, understood, and agree to these Terms & Conditions.