Effective Date: 1 December 2025Sanyati Villa is a luxury villa experience operated by Ekballo Properties (PTY) Ltd, the legal entity responsible for your personal information. Your privacy is important to us. We collect and use personal information in line with South Africa’s POPIA to provide you with seamless bookings, guest services, and optional marketing updates.
1. What We Collect
We may collect:- Names, email addresses, and phone numbers
- Booking and payment information (via third-party platforms like NightsBridge and booking engines where Sanyati Villa is listed, such as, but not limited to platforms like Booking.com)
- Dietary preferences (if you request a chef or grocery services)
- Communication records (email, phone, WhatsApp, social media)
- Website data via cookies and tracking pixels
We do not collect sensitive personal data.
2. How We Use Your Information
Your information helps us:
- Manage bookings and provide excellent guest service
- Send optional newsletters or marketing offers (with your opt-in consent)
- Personalise your stay, such as arranging meals or grocery deliveries
Improve our website and services
3. Sharing Your Information
We may share your data with:
- Booking and payment providers
- Guest service providers (e.g., chefs, grocery delivery)
- Marketing and analytics service providers - We may interact with your data through marketing and analytics platforms you already use, such as Facebook/Meta, Google, TikTok, and Mailchimp. Any information collected through these platforms is processed on their systems, according to the settings and permissions you provide on those platforms.
Some of these providers may be outside South Africa, but your data is always handled securely.
4. Cookies & Tracking
Our website uses cookies and pixels to:
- Enhance website performance
- Personalise marketing
- Analyse website use
You can adjust cookie settings in your browser, but some features may not work fully.
5. Your Rights
You can:
- Access or update your personal information
- Request deletion or restriction of your information
- Opt out of marketing communications at any time
To exercise these rights, contact us at
info@sanyativilla.com.
6. Security
We work with trusted third-party providers and use secure servers to protect your information.
7. Children
We do not knowingly collect information from anyone under 18.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
9. Contact Us
For questions, concerns, or to exercise your data rights, please contact:
Email:
info@sanyativilla.com
